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FAQ

Find answers to your most frequently asked questions about Scilla perfume

Yes, all our perfumes are 100% Genuine straight from local distributors.

Scillaperfume.com obtains perfumes from reputable distributors in Malaysia only.

Testers are manufactured bottles of the exact fragrance sold at a fraction of the retail price. Fragrance companies want to promote their products and will manufacture Tester bottles to help increase the sale of the fragrance. These will in no way affect the overall quality of the fragrance as testers have the same composition as the regular packaged item. Buying a tester is a great way to enjoy the same exact fragrance at a great price you will love!

Testers are usually packaged in plain boxes, and sometimes does not come with a cap. Testers contents are 100% identical to those in standard retail packages. Testers are recommended for personal use and not as gifts.

No. The perfume will be wrapped properly to prevent any breakage. The package is proven to withstand shock.

No. The free delivery practice is an incentive to build consumers’ confidence in Scillaperfume.com. No meet-up is available for Malaysian addresses yet.

We send the ordered items by Registered Mail through various courier services and you can track your article upon receiving the tracking number for the product after the package is sent. For more information, please contact us.

Yes, our website is secure. You can view our Privacy Policy by clicking here.

We strictly only collect information that you have provided us on the order page ie Name, Email, Postage Address (optional) and Contact Number. For more information, visit our Privacy Policy page.

Yes, all our prices are nett and final.

Yes, please fill up the form here and email back to us at sales@scillaperfume.com

We have a local payments offer. This includes: FPX (Maybank2u, CIMB Clicks, RHB, AM Bank, Bank Islam, Bank Rakyat, OCBC, Hong Leong Bank, Public Bank & Bank Muamalat)

Yes, you can easily track the Delivery progress of your order by signing in to your Scillaperfume Account. The tracking number can also be found in the email you will receive from our Customer Service once your order has been dispatched.

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